Returns

RETURNS AND CANCELLATIONS

What is your Return Policy?

We offer a 15-day money-back guarantee on all ERA products (subject to terms and conditions) as long as products are returned in as-new condition and in the original packaging materials they were shipped in.

 

How do I cancel my order?

After each order is processed, it is sent immediately to our fulfillment warehouse for shipment. Orders cannot be cancelled after they have been shipped.

 

Creating a 15-day return

Please read the following conditions before initiating a return:

 

• Products must be returned in original packaging, undamaged, and free of any surface blemishes or scratches.
• The return must be initiated within 15 days of product delivery.
• The Order # and Shipping # must be clearly marked on the packaging.
• ERA is not responsible for the cost associated with shipping your product back to our warehouse for a refund.
• At our discretion, we may offer a partial refund or charge a restocking fee, in particular, if any item is not in its original condition, is damaged or if there are missing parts for reasons not due to our error.
• Please click here to contact our customer support and start the return process.